Refund Policy

Last Updated: [Date]

At NAILPINKS, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return guidelines below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be made within [7] days from the date of delivery.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable unless defective:

  • Used or opened beauty and personal care products.

  • Sale or clearance items.

  • Gift cards.

3. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within [7] days of delivery at contact@nailpinks.com with photos of the product and packaging. We will offer a replacement or a full refund at no additional cost.

4. Return Process

  1. Contact us at contact@nailpinks.com to request a return authorization.

  2. Once approved, you will receive return instructions and the return shipping address.

  3. Ship the product back to us in secure packaging.

  4. Once we receive and inspect the item, we will process your refund.

5. Refunds

  • Refunds will be issued to the original payment method within [7] business days after approval.

  • Shipping fees are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

We currently only offer exchanges for defective or incorrect items. For other cases, please request a return and place a new order.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank account again.

  • Then contact your credit card company (it may take some time for your refund to be officially posted).

  • Next, contact your bank (there is often some processing time before a refund is posted).

  • If you have done all of this and still have not received your refund, please contact us at contact@nailpinks.com.

8. Contact Us

If you have any questions about our Refund Policy, please contact:

📧 Email: contact@nailpinks.com
📍 Address: 3 Kingstree Court Stouffville ON L4A 0G9, Canada

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